Measure Description

DATS On-Time Performance measures the percentage of monthly Disabled Adult Transit Service (DATS) pick-ups that are on time. On-time is defined as actual pick-up occurring before the end of the 30 minutes pick-up window provided to clients at the time of trip booking.

Measure Importance

Maintaining a high on-time performance rate means that DATS provides a reliable service to mobility challenged Edmontonians.

Historical Data

Explanation of Performance

Since 2010, the DATS ride accommodation rate has held relatively steady around the City’s target of 90%. In 2015 the target rate was achieved in each of the 12 months.

Useful Links

Information related to DATS: http://www.edmonton.ca/transportation/ets/disabled-adult-transit-service.aspx