Public Complaints is a measure of the number of formal complaints, as defined by the Police Act S. 42.1, brought forward by the public. These complaints meet the threshold required by the Police Act, with respect to the conduct of a member that may contravene the regulations governing the discipline or performance of duty of police officers, or a complaint related to the policies of and services provided by a police service. A complaint may take the form of a written letter, email, or online submission to the EPS or Edmonton Police Commission website.
Investigations for Public Complaint files are undertaken by EPS's Professional Standard Branch. The amount of Public Complaints is an important indicator of the professionalism EPS members have in their interactions with the public. EPS targets that public complaints be concluded within 6 months of receiving the complaint, 50% or more of the time.
Other statistics that relate to police conduct that EPS's Professional Standards Branch investigates or receives for information, including Internal Complaints, Citizen Contacts, and EPS Matters, are available here.