Total Response Time is measured from when dispatch receives the call until the first pumper arrives on scene. Fire Rescue's goal is for Total Response Time to be under 7 minutes, 90% of the time. Total Response Time is comprised of Communication Time, Turnout Time and Travel Time.

Fire Full First Alarm measures from the time the first unit left station until 16 firefighters are on scene. Fire Rescue's target is to deploy a complement of 16 firefighters on scene 8 minutes or less, 90% of the time.

*The Fire Rescue Master Plan was approved in July 2012, which included a change in first full response from 14 firefighter's on scene to 16 firefighter's on scene. The data from July 2012 has been updated to reflect this change in methodology.

Fire Rescue Events measures the total number of fire rescue events Fire Rescue Services responds to in a year, shown as the rate per 1,000 population. Fire rescue
events include fire events, medical events and other public hazards, such as alarms, bombs, explosions and dangerous goods events. The measure is calculated based on the number of calls for which a response is dispatched. The data is collected through Collated Automated Dispatch as 911 calls come in to Fire Rescue Services. As the City has limited control over these events, Fire Rescue Events is considered an indicator.